You can pause or cancel your subscription at anytime.

We do not have a log in page for subscriptions as all of our subscriptions are run by PayPal.

(desktop instructions)
To manage your subscription with us please log into your PayPal Account - click the 'settings' tab (cog wheel that should be in the upper right hand corner)
. - click 'payments' tab
- click 'Manage your automatic payments
Review the payments you've set up'
-you will now see all of your subscription
-locate OCCULT BOX in the left hand side column. Here you can cancel your plan, see all your payments to us and view the status of your account.
- to cancel your plan now press the CANCEL next to 'Status' button and continue with in screen instruction .
-If your Status shows as Inactive or Suspended your plan in not active and you will NOT be charged,

(PAYPAL APP)
- download paypal app.
- open app
- click the settings cog (top upper right )
- click 'Automatic payments' tab.
here you will be able to see all of your automatic payments & subscriptions .
- locate OCCULT BOX.
- scroll to bottom and click 'Remove paypal as your payment method' and follow the on screen instructions.

This can also be located in your PayPal subscription set up email you would have received upon subscribing.


If you cannot find your email or log into paypal Please scroll to the bottom of this page where find a contact form please include you full name and post code and We will cancel or pause your plan for you as soon as possible for you.

We will happily cancel your subscription plan.
or You can end your payment subscription via the Paypal website.

It is the buyers responsibility to pause & cancel subscriptions unless we are otherwise informed. Please keep track of your payments & boxes.
I'm afraid we cannot offer refunds for boxes after the 8th of each month as boxes have begun to processes.

Click 'Subscription Boxes' in main menu and pick a plan.

That is a total surprise!

subscriptions will always be shipped towards the end off the month. You will subscribe/pay for your subscription between the 25th-7th your box will ship a few weeks after this.

We take PayPal and most forms Credit/Debit cards.
ALL payments are managed by PAYPAL.

boxes are shipped after payment has been successful on our set monthly set dispatch date.

If payment is declined your subscription will be paused until payment is received.
re occurring payments/ subscriptions are taken automatically by paypal we do not have control over this. please let us know any changes in circumstances or address.

We ship worldwide! All P&P costs for subscriptions are induced in the price shown.
Postage and packing is included in the prices shown
UK dispatched via royal mail 2nd class and cannot be tracked. But we do receive a conformation of delivery.

International Shipping
we ship to all countries outside of the UK-

INTERNATIONAL POSTAGE IS STILL HEAVILY DELAYED DUE TO COVID. THIS COULD ADD A 25DAY DELAY ADDED TO THE SHIPPING TIME OF YOUR BOX.
BY SUBSCRIBING YOU ARE AGREEING THAT YOU UNDERSTAND THAT THERE MAY BE A DELAY.
SOME ORDERS ARE TAKING OVER 2 MONTHS TO ARRIVE.
INTERNATIONAL SHIPPING CANNOT BE TRACKED.UNLESS A TRACKED OPTION WAS PURCHASED. WE CANNOT UPGRADE YOUR SHIPPING ONCE SHIPPED.
If you do not agree with waiting please do not subscribe or purchase.

SNAIL MAIL/ INTERNATIONAL ECONOMY
Western Europe in up to 2 weeks
Eastern Europe in up to 5 weeks
North America in up to 6 weeks
South America, Africa and Asia in up to 8 weeks
Australia in up to 12 weeks
THESE TIMES SCALES ARE ESTIMATES SET IN PLACE BY ROYAL MAIL AND DO NOT INCLUDE COVID DELAYS. https://www.royalmail.com/sending/international/international-economy
WE POST HUNDREDS OF Parcels INTERNATIONALLY AND THEY OFTEN ARRIVE A LOT SOONER THAT THE ESTIMATE.

PLEASE NOTE THAT PREMIUM SHIPPING IS ONLY TRACKED FOR EUROPEAN COUNTRIES. STANDARD INTERNATIONAL SHIPPING WILL BE USE FOR USA/AUSTRALIA etc(we no longer offer premium postage service due to royal mail price increases for the USA Snail Mail services will be used for all future boxes as postage has incresed 50-100% meaning that it now costs us around £30 to ship mail standard or tracked to the USA)

Read more about Royal Mail Covid delays here
You will receive an email tracking information once dispatched.

we are aware that international shipping can be pricey :( to try make up for it we always add an extra few items to your box !

THE BUYER IS RESPOSIBLE FOR ALL IMPORT CHARGES! We will not be held responsible for any custom charges. all parcels maybe subject to customs serches meaning your parcel may be opened.

Items being shipped anywhere other than the UK will comply with international shipping regulations which means some items are restricted. We will just replace them with something else .



premium option is chosen and you live in the EU all other countries STANDARD shipping will be used estmated 5-10 days (not including covis delays)
snail Mail International shipping cannot be tracked.
Please make sure you click the correct option before signing up.

No problem,
drop us a message using the form at the bottom of this page and we can sort this out for you.
please be aware if you request a refund after the 8th of the month we cannot process a refund as your box is already in production.

please scroll to the top of the page :)

sure thing ! Each months theme can be purchased as a one off from our Store.

Please notify us ASAP of change of address and we can change this on your subscription profile. no need to unsubscribe.
Please use the Change of address form at the
https://www.occultmysterybox.co.uk/change-adress

You may order another theme from our store as this will not be the same.
Please do not order the same theme as you will receive the same box twice.